Refund policy
HOSPITALITY
What happens if a Host cancels the reservation before arrival?
If a Host cancels a reservation prior to arrival, the Guest will automatically receive a full refund. If a host cancels a reservation within 30 days of arrival.
What happens if another Reservation Setback interrupts my stay?
Guests must report Reservation Disruptions within 72 hours of becoming aware of them. If we determine that a Reservation Disruption disrupted a guest's stay, we will give you a full or partial refund, or help you find a similar place, at a similar price, depending on availability. Rebooking assistance or refund amount depends on several factors, such as the severity of the Reservation Disruption, the repercussions for the guest, the fraction of the stay that was affected, whether the guest decides to leave the accommodation, other factors mitigating factors and the strength of the evidence of the Reservation Setback.
What Reservation Disruptions are covered?
The term “Reservation Disadvantage” refers to the following situations:
The Host cancels the reservation before arrival.
The Host does not provide the guest with access to the accommodation.
The accommodation is not in habitable condition upon arrival, including but not limited to any of the following reasons:
The accommodation is not in adequate hygiene and health conditions.
The accommodation contains elements dangerous to health or safety.
The accommodation is very different from what was advertised, including but not limited to any of the following reasons:
Incorrect accommodation type (for example, entire accommodation, private room or shared room).
The number or type of rooms is vague (e.g., bedrooms, bathrooms, and kitchens).
The Listing does not represent that the Host, another person or a pet will be present during the stay.
Amenities or special features advertised in the listing are not present or are not working (e.g. pool, hot tub, major appliances, heating and air conditioning systems).
How to request help rebooking or receiving a refund
To request assistance with rebooking or receiving a refund, the guest who made the reservation must contact us or their Host within 72 hours of discovering the Reservation Setback. Requests must be accompanied by relevant evidence, such as photographs, videos, or confirmation of conditions by the Host, which we will use to help determine whether a Reservation Setback occurred.
Other aspects that you should take into account
This Policy applies to all reservations made on or after February 20, 2024 and applies to the maximum extent permitted by law, which may involve guarantees that cannot be excluded. When this Policy is applied to a reservation, these provisions will take precedence over the applicable cancellation policy. The participant must inform the Host and try to agree on a solution to the Setback. In regards to resolving the issue, the Guest may request a refund directly from the Host by contacting us. We may reduce the amount of any refund or recalculate any assistance for making another reservation provided under this Policy. to reflect any refunds or compensation provided directly by the Host.
If a guest demonstrates that they were not able to report a Reservation Disadvantage in a timely manner, we may agree to process their case outside of the timeframe provided in this Policy. This Policy does not cover Setbacks caused by the guest or their companions, guests or pets. Submitting a fraudulent request will constitute a violation of our Terms of Service and may result in account deletion.
The decisions we make within the framework of this Policy will be binding, but will not affect the contractual or legal rights that assist us. Therefore, the rights of Vagants or Guests to make claims will not be affected. This Policy does not constitute insurance. All rights and obligations of Hosts and Guests under this Policy are individual and may not be transferred or assigned. Any changes to this Policy will be made in accordance with our Terms of Service. This Policy applies to accommodations.
eCOMMERCE
Refund policy
Our policy lasts for 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. We will only refund or exchange any item shipped different from the original order or damaged due to our error. If you have any questions about the products, please contact us before completing your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
Please contact us before returning the product for review and eligibility.
Refunds (if applicable)
Once your return is received and inspected (after being approved via email), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, up to a certain amount. of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is issued.
If you have done all this and still have not received your refund, please contact us at Reservas@vagantes.mx
Sale items (if applicable)
Only regular priced items can be refunded; Unfortunately, sale items cannot be refunded.
Sale or discounted items are not eligible for exchange or return, the sale is final.
Changes (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email to Reservas@vagantes.mx
Gifts
If the item was marked as a gift when you purchased it and we shipped it directly to you, receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift was shipped to you later, we will issue a refund to the gift giver and they will find out about your return.
Shipment
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.